Privacy Policy

1. Introduction

Welcome to FindMySIA ("we", "us", or "our"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website (findmysia.com) and use our marketplace services to search, compare, and book SIA training courses.

2. Information We Collect

We collect personal information that you provide to us, such as:

  • Learner Details: Name, email address, phone number, and billing/booking information.
  • Provider Details: Business name, address, Companies House details, SIA trainer credentials, and bank account details for payouts.
  • Automatic Info: IP address, browser type, and cookie data gathered when navigating our platform.

3. How We Use Your Data

We use your data for various business purposes, including:

  • To facilitate course bookings and coordinates sharing between Learners and Training Providers.
  • To verify Training Provider qualifications and maintain platform security.
  • To securely process payments and commissions using Stripe.
  • To send transaction receipts, verification codes (OTPs), and customer service updates.

4. Sharing Your Information

We only share information to fulfill bookings (sharing student coordinates with the chosen course provider) or with trusted third-party service providers who assist us in operating our platform, such as payment gateways, email delivery systems, and verification services. We do not sell or rent your personal information.

5. Data Security & Retention

We implement appropriate technical and organizational security measures to protect your personal data, including secure SSL encryption and password hashing. We retain your information only as long as your account remains active or as required by law for taxation and legal compliance.

6. Your Rights

Under UK GDPR and EU GDPR, you have the right to access, correct, or request the deletion of your personal data. If you wish to exercise any of these rights, please email us at support@findmysia.com, and we will respond within 30 days.

7. Cookies Policy

We use cookies to maintain your login session, save your course search filters, and analyze site performance. You can disable cookies in your web browser preferences, although doing so might impact the functionality of certain portals.

8. Contact Us

If you have any questions or concerns about this policy, please reach out to us:

  • Email: support@findmysia.com
  • Address: 3rd Floor, 86-90 Paul Street, London, England, United Kingdom, EC2A 4NE